Questions & Answers
When introducing your dog to a new feed, a careful transition is recommended.That way, you prevent stomach problems. For a careful feed transition, mix the new feed progressively with the previous feed that the dog is already eating. We recommend you follow our food transition guide.
20% new / 80% previous
40% new / 60% previous
75% new / 25% previous
It's up to you to decide, but we recommend you to feed your dog twice a day. What's most important is what works well for you and your dog. We recommend you to feed puppies a little more often, as they have smaller stomachs and need regular meals to grow. The following guidelines can help:
0-3 months - feed 4 times a day
3-6 months - feed 3 times a day
6 months + - feed twice a day
In all our recipes, meat is the main ingredient. This is shown in the table of contents, as meat is always listed on the top. The meat content of our recipes is based on the recommended amount of meat from our nutritionists in order to keep a healthy protein balance.
Unlike many other food manufacturers, we are 100% transparent. We want our customers to know how we produce our food, what ingredients we use, where the ingredients come from, and how our products are transported. We simply want to offer products that we believe are better for your dog's health, and that is what we call honest food.
No, you don't. But it works great to do so if your dog prefers softer food or if you want your dog to get more hydrated.
Yes! Atlantic Salmon, Grass-Fed Lamb, Puppy and Healthy Turkey Bites are grain-free and gluten-free.
The short answer: With love! The longer answer: The most common method in the pet food industry is extrusion, which means that the food is cooked at a high temperature for about 2 minutes. Nutrition and vitamins are then added afterwards. At Buddy, we oven-bake our food at a lower temperature for 40-45 minutes and then let it cool for 1-2 days. We don't have to add nutrition or additives after baking, as the nutritions are kept naturally throughout the process. Our method is more advanced and costly, but the result is so much healthier.
We have chosen to produce our food in Germany alongside a family driven company with more than 120 years experience of baking dog food. In Germany, the requirements for animal feed production are very strict. There are also very few producers who can oven-bake food the way we do.
Orders, Returns & Taste guarantee
We will send an order confirmation to your email address immediately after the purchase has been completed.
At Buddy, we have a strong faith in our food and we believe in honesty. That's why we offer a taste guarantee for all recipes. To use our taste guarantee, at least 80% of the contents must be left in the packaging and the package must be returned within 30 days from the day you received the delivery. Email us at email@example.com if you'd like to use your taste guarantee. For more information, see our terms and conditions here.
Contact us at firstname.lastname@example.org or by phone 08-551 070 98 and we will solve it.
Unfortunately, we do not offer samples, but we sell smaller bags of 2 kg and offer a taste guarantee.
No problem. Sometimes things go wrong, or the dog just wants something else. Contact us at email@example.com or call 08-551 070 98 and we will help you
Feed & Health advice
Give your dog an amount equal to 1-1.5% of your dog's weight. You may need to adjust the amount of food depending on activity level, breed and age. For example, a labrador weighing 25 kg, the daily need is: 25 x 0.015 = 0.375 kg = 375 grams = 375 grams of feed per day. If you are not sure how much food your dog needs, check with our food test that you can find here, or call us at firstname.lastname@example.org or call 08-551 070 98 and we will help you find what suits your dog.
Serve it as it is or mix it with water. To increase your dog's appetite, avoid snacks and treats during the day. Also, a way to enhance the aroma is to heat the food in the microwave for a few seconds, or add some hot water to the food. It's good to create routines for meals.
The food is best stored in the bag, kept sealed in a dry and cool place.
If you suspect that your dog is suffering from food allergy or intolarance, visit a veterinarian for examination. Always remember to carefully introduce your dog to a new feed, as a quick change of feed could lead to stomach issues that could be mistaken for allergies or intolerances.
Price & Payment
The price of our recipes varies depending on the quantity and type of order. The larger the quantity you order, the cheaper per kilo the food is. Our flexible subscriptions make it easy for you to change the amount, frequency and recipes whenever you want.
We offer flexible subscriptions so you don't need to worry about not having food at home. We send you food on the delivery interval you choose and at ever order we charge you for your order. You can cancel or pause your subscription at any time. Use our food guide to find the right food and amount for your dog. It has never been easier to give your dog healthy and delicious food.
We offer to deliver your food every 4, 6 or 8 weeks. You choose yourself what is best for you.
Of course! You only need to loign to "My Pages" and then you can change the delivery interval.
We ship our packages with DHL and Postnord. We always seek to offer additional delivery options to make our experience as smooth as possible.
Your first order is usually shipped within 1-3 days, then the following orders are sent regularly according to your chosen delivery interval. You can track your package and make adjustments for your upcoming shipments at "My Account". Please note that we do not deliver on weekends due to restrictions with our shipping partners.
If you are not at home, our suppliers can leave the package outside your door if you choose this when ordering. Don't forget to enter your buzz code. If we are unable to leave the package in a safe place when you are away from home, we will contact you to reschedule the delivery for a later date.